Evidence Portal

Prepare and submit evidence to support your legal claim

The Evidence Portal guidance helps you organise records to professional evidential standards. A well-structured file can materially improve early legal analysis, pre-action positioning, and recovery strategy.

  • Clear evidence standards across fraud, disputes, housing, and injury matters.
  • Practical checklist for documents, communications, and chronology records.
  • Secure handling by authorised legal staff at TrueValue Claim.
Solicitor reviewing evidence bundle and chronology documents

Why evidence quality matters

Evidence quality affects legal outcomes. Incomplete, edited, or poorly sequenced records can weaken correspondence, delay settlement discussions, and reduce procedural clarity. Our objective is to ensure your documentation is structured for legal effectiveness.

When preparing an evidence pack, focus on chronology, document authenticity, and source clarity. Every file should support one or more legal points: what happened, when it happened, who was involved, and what financial or personal loss occurred.

  • Chronology-based files are easier to review and action.
  • Original records preserve evidential integrity.
  • Consistent naming conventions reduce processing delays.
  • Clear source attribution supports credibility.

Submission standards and formatting

For initial submission, combine related documents where possible and label files with dates, for example: 2026-02-14_bank-transfer-proof.pdf. Keep duplicate files to a minimum and avoid compressing records in a way that removes metadata.

  • Use PDF format for statements, formal letters, and policy documents.
  • Use high-resolution images for screenshots and visual evidence.
  • Retain original headers for emails where possible.
  • List all missing records so we can request them strategically.

If your documents exceed upload limits, submit your initial form and reference that additional records are available. We will provide follow-up submission instructions.

Evidence categories we commonly require

Different claim types require different evidential emphasis. The categories below are used across most matters handled by TrueValue Claim.

Financial records

  • Bank statements showing disputed transactions and account movement.
  • Card statements, remittance confirmations, or payment platform receipts.
  • Transfer confirmations with timestamps, beneficiary details, and references.
  • Screenshots from online banking or wallet dashboards capturing transaction IDs.

Communications evidence

  • Email chains with full headers where available.
  • SMS, WhatsApp, Telegram, or in-app chat exports in date order.
  • Recorded call notes including date, time, and participant details.
  • Copies of letters, notices, and complaint responses from institutions.

Identity and onboarding records

  • Account registration details and onboarding confirmations.
  • Know-your-customer requests, approval notices, and verification outcomes.
  • Invoices, contracts, terms, and policy wording relied upon at the time.
  • Proof of ownership or authority where claims involve business accounts.

Technical and digital trace evidence

  • Wallet addresses, transaction hashes, and explorer links for crypto matters.
  • Domain records, platform URLs, and account identifiers used by counterparties.
  • Metadata-preserving originals of images, PDFs, and downloadable reports.
  • Device logs or access records where available and lawfully obtained.

How our evidence assessment process works

We apply a structured review model to ensure evidence is usable for legal analysis and procedural progression.

Step 1: Initial triage

Our legal intake team reviews your chronology, immediate risk factors, and urgent deadlines to determine priority actions.

Step 2: Evidence integrity review

We assess whether records are complete, authentic, and in a format suitable for pre-action correspondence or proceedings.

Step 3: Gap analysis

You receive a focused request list identifying missing records, format issues, and recommended additions to strengthen your case position.

Step 4: Legal strategy briefing

Once evidence is organised, we provide practical legal options, expected process pathways, and immediate next actions.

Legal evidence matrix and case file checklist on desk Solicitors reviewing chronology timeline for litigation case Financial records and statements prepared for claim review Client consultation focused on evidence and legal strategy

Chain of custody and integrity guidance

Maintain the original source of each file wherever possible. Avoid editing metadata, renaming files in ways that remove context, or capturing repeated screenshots of previously exported records.

  • Keep original copies separate from working copies.
  • Use date-stamped filenames and folder structures.
  • Document the source of each key file.
  • Retain device-level originals when available.

Urgent scenarios requiring immediate action

If you suspect ongoing fraud, account compromise, active dissipation of assets, or imminent deadlines, contact us immediately after submission so urgent legal triage can be prioritised.

  • Immediate risk of funds transfer beyond recovery windows.
  • Imminent legal or regulatory response deadlines.
  • Time-sensitive disclosure or preservation risks.
  • Live threats affecting evidence integrity or accessibility.

Frequently asked questions

Can I submit evidence before formally instructing TrueValue Claim?

Yes. You can submit an initial evidence pack through our contact workflow. We will review suitability for legal assessment and confirm what additional records may be needed before formal instruction.

Which file formats are accepted?

For website submissions, we currently accept PDF, JPG, JPEG, PNG, and WEBP. Where additional file types are required, our team will provide a secure alternative submission method.

Should I edit screenshots before sending them?

No. Submit originals wherever possible. Redaction should only be done where legally necessary, and we recommend discussing redactions with our team first so evidential value is preserved.

What if evidence is spread across multiple devices?

Provide records in date order with clear source labels, for example "phone", "laptop", or "bank portal". We can help you standardise and structure the pack for legal use.

Will submitted evidence be kept confidential?

Yes. Evidence is handled under strict confidentiality and only accessible to authorised legal staff and relevant professionals engaged for your matter.

Submit your evidence enquiry

Provide your details and a summary of available records. Our team will confirm next steps for secure evidence handling.

Accepted formats: PDF, JPG, JPEG, PNG, WEBP. Maximum size: 10MB.

Need help preparing your evidence pack?

Our team can guide you on document priority, chronology formatting, and the records that most strongly support your claim strategy.

Contact evidence support