Privacy Policy

1. Who we are

TrueValue Claim is a law firm providing legal services across fraud recovery, crypto matters, housing disrepair, disputes, and personal injury claims. For data protection purposes, TrueValue Claim acts as a data controller in relation to personal data processed through this website and client onboarding channels.

If you have a data protection query, contact us at info@truevalueclaim.net.

2. Scope of this policy

This policy applies where you:

• Browse our website and contact pages.
• Submit enquiry forms, including evidence-related submissions.
• Correspond with us by email, phone, or web forms.
• Instruct us in relation to legal services.
• Act as a witness, third-party contact, insurer contact, counterparty contact, or professional involved in a live matter.

3. Categories of personal data we collect

Depending on your interaction with us, we may process the following categories of data:

• Identity data: name, title, date of birth, and relevant verification details.
• Contact data: email address, telephone number, postal address, and communication preferences.
• Case data: claim chronology, incident narratives, supporting correspondence, and legal instructions.
• Financial data: transaction records, statements, schedules of loss, and settlement data.
• Technical data: IP address, browser metadata, timestamp records, and limited security logging.
• Document data: PDFs, screenshots, contracts, reports, and other uploaded evidence.
• Special category or sensitive data where legally relevant to a case, for example health-related information in personal injury matters.

4. How we collect personal data

We collect data directly from you and, where appropriate, from third parties involved in your matter. Collection methods include web forms, emails, calls, uploaded documents, secure file exchanges, and external records lawfully obtained in connection with legal services.

Where we receive your data from a third party, we process it only where a lawful basis applies and where the processing is necessary for legal service delivery, compliance, or claim handling.

5. Purposes of processing

We process personal data for defined legal and operational purposes, including:

• Assessing new enquiries and determining service suitability.
• Providing legal advice, pre-action support, and litigation services.
• Reviewing and organising evidence for legal analysis.
• Communicating with clients, counterparties, experts, and courts.
• Managing billing, administration, and quality assurance.
• Meeting legal, regulatory, anti-money laundering, and professional obligations.
• Protecting systems, preventing misuse, and maintaining security.

6. Lawful bases for processing

We rely on one or more lawful bases under UK data protection law, depending on the context:

• Performance of a contract, or steps requested prior to entering a contract.
• Compliance with legal obligations, regulatory requirements, and professional standards.
• Legitimate interests in delivering legal services, managing risk, and improving service quality.
• Consent where specific processing requires it.
• Establishment, exercise, or defence of legal claims, including handling of relevant sensitive data where lawful.

7. Sensitive and case-critical data

Some matters require processing of sensitive information, including health evidence, vulnerability factors, or records concerning alleged misconduct. We limit access to authorised personnel and process only the data necessary to advance the legal matter.

Where special category data is involved, we apply enhanced confidentiality standards, file-level controls, and need-to-know access policies.

8. Data sharing and recipients

Where necessary and proportionate, we may share personal data with:

• Barristers, experts, and consultants engaged for your matter.
• Courts, tribunals, regulators, and enforcement bodies.
• Banks, payment providers, insurers, and relevant institutions.
• Professional advisers and operational service providers.
• IT, hosting, and secure communications providers supporting our systems.

Any sharing is limited to what is needed for the relevant legal or operational purpose.

9. International data transfers

Where processing or service infrastructure involves transfers outside the UK, we apply lawful transfer mechanisms and safeguards designed to protect personal data to standards required by applicable law.

We assess transfer risk and maintain contractual and technical measures proportionate to the data involved.

10. Data security controls

TrueValue Claim maintains administrative, technical, and organisational controls intended to reduce the risk of unauthorised access, alteration, disclosure, or loss. Controls include role-based access restrictions, secure communication channels, and controlled handling of uploaded evidence.

• Access permissions based on case role and responsibility.
• System monitoring and incident response protocols.
• Secure storage practices and controlled file handling.
• Confidentiality obligations for staff and engaged professionals.

11. Retention periods

We retain personal data only for as long as necessary for legal service delivery, compliance, limitation management, and operational record keeping. Retention duration varies by case type, document category, and regulatory obligations.

When retention is no longer required, records are securely deleted or anonymised where appropriate.

12. Cookies, analytics, and website security

Our website may use essential cookies and limited analytics to support functionality, performance monitoring, and security. You can manage cookies through your browser settings; however, disabling certain functions may affect website usability.

Technical logs may be processed for fraud prevention, abuse detection, and service protection.

13. Your data protection rights

Subject to legal limitations and exemptions, you may have rights to:

• Request access to personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion in circumstances where retention is no longer justified.
• Request restriction of processing in specific situations.
• Object to processing based on legitimate interests.
• Request portability where applicable.
• Withdraw consent where processing is based on consent.

To exercise rights, email info@truevalueclaim.net and provide enough information for identification and response handling.

14. Verification and response times

Before responding to rights requests, we may request verification details to protect confidentiality and prevent unauthorised disclosure. We aim to respond within applicable statutory timeframes and will notify you if an extension is required.

15. Complaints about data handling

If you are dissatisfied with our data handling practices, contact us first so we can investigate and resolve concerns promptly. You may also have the right to complain to the Information Commissioner's Office.

16. Policy updates

We may update this policy from time to time to reflect legal, regulatory, operational, or technology changes. The latest version is published on this page with its effective date.